According to Forbes the marketing communication technology that is rapidly advancing has driven a separation between an individual and interpersonal relationships.
I recently undertook an internship where a lot of the marketing involved sending out email blasts to their clients to try sell the different high end products. Although this technology means a faster and more efficient way of reaching out to clients I begin to think of how impersonal this form of communication was to their clients and how are relationships built.
A different side of this argument is an article that looks at how digital marketing can actually teach us about interpersonal communications, more specifically how to listen, speak, understands needs and react accordingly.
What exactly do they mean by this?
The article emphasises the fact that, firstly Twitter helps us be concise communicators due twitters limit of 140 characters per post. Today all you need to do in add a few key words and hashtags and you have a message across to your audience.
Secondly, Facebook teaches the importance of discretion in our communication. This means that people have learnt that what gets said over the internet stays there and thus we need to be careful in how the audience perceives our messages. When marketers market a business the audience is always watching the behaviour of the content and different people will interpret it in different ways.
I think it is important that marketers still emphasis the balance in maintaining personalised interpersonal relationships.